Returns and Exchanges
If you have ordered the incorrect size, Messina FIT will gladly accept a return or exchange provided the following requirements are met :
item(s) must be returned within 14 days of purchase within Australia. For international orders, products must be returned within 21 days of purchase. Returns outside of this timeframe will not be accepted and will be returned back to you.
For all change of mind purchases, you are able to return for an exchange or gift voucher only. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Messina FIT warehouse.
The item(s) must be in original condition with all tags remaining in place.
The item(s) must not have been worn, soiled, washed or altered in any way.
No item(s) which have make-up marks will be accepted for exchange or return.
Please note that Messina FIT is not responsible for the cost of return / exchange item postage or insurance.
To request a return or exchange, please contact Messina FIT via email at firstname.lastname@example.org
Messina FIT cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
Once the items have been received, we will either exchange your item or process your full refund (excluding original shipping cost), directly to the credit card or paypal account used for purchase.
If you wish to make an exchange and the stock is not available a refund will be offered as an alternative.
Refunds will be processed as soon as the item(s) have been received by Messina FIT, however please allow up to 14 days from the day you return the item(s) for your account to be credited.
Messina FIT will not accept a return or exchange on SALE items or purchases made using a discount voucher / code.
Orders can not be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.